Valid from 28/4/2021
The website "www.prodepot.gr" is an online store selling Hydraulic Equipment, Water Filters, Heating, Watering and Irrigation Systems, Power Tools, Hand Tools, Agricultural Tools and Garden Tools and Laboratory related products and accessories via the Internet, hereinafter referred to as the "online store" or “store”. It belongs to the company "Kasvikis F. Pantrevtakis C. Partnership" with distinctive title "PRO DEPOT" hereinafter referred to as "Company", based in Egaleo, Attica, Evrou Street, no. 4, with VAT No. 801354348 and Commerce Camber No. 154988001000, e-mail address firstname.lastname@example.org and telephone no. +302105987801.
A. GENERAL TERMS
A1. Modifications of Terms
The Company reserves the right to add, modify and / or remove at any time any item and / or information contained on the website, as well as to temporarily or permanently suspend part or all of its services without any prior notice at its sole discretion. Any modification or renewal will take effect as soon as this text is notified of any change. Any invalidity of some terms herein does not invalidate the rest.
A2. Provided Information & Products
The Company is committed to the accuracy, validity and completeness of the information provided in the online store, in terms of the identity of the Company and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake / inadvertence, during the common experience and / or due to any interruption of the website due to force majeure and is entitled to correct them at any time realize their existence.
A3. Intellectual and Industrial Property Rights
The content of the online store, including badges, trademarks, images, graphics, photographs, drawings, texts, etc. are the intellectual property of the Company or the intellectual property of third parties / associates / suppliers, for which the Company has obtained a license for its own exclusive needs and for the operation of the online store. They are protected under the relevant provisions of Greek Law, European Law and international conventions and consequently, reproduction, republishing, copying, storage, sale, transmission, distribution, publication, execution, translation, modification in any way, in whole or in part, without the prior written permission of the beneficiary is expressly prohibited. Printing part of the content of the website, with the sole purpose of placing an order or using it for purchase is excluded. Reproduction, republishing, uploading, announcement, dissemination, transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written permission of the Company or any other legal owner of the above copyrights.
A4. Links to this website
The links included in the online store lead to the store's subpages. In some cases, they may lead the user out of the online store, to third party websites, etc. These related websites are not under the control of the Company and the Company is not responsible for their content or any link contained in them. The Company is not responsible for internet broadcasts or for any form of transmission received from any linked website. The Company provides these links in its online store only to facilitate the use of the online store. Their use is not mandatory for the visitor / customer and the fact that they are included in the online store does not imply that the Company approves or accepts their content.
A5. Company Responsibility
The Company, regarding its transactions through the online store, is not responsible and is not obliged to compensate for any damage or loss arising from the cancellation of orders, from non-execution or from the delay of their execution, for any reason. It does not guarantee the availability of the products displayed in the online store but informs the interested customer based on the observed data for availability or not, and undertakes in case of change of these data, the obligation to inform the customer in time about the unavailability in which case he bears no further responsibility. The online store provides the content (e.g. information, specifications, names, photos, illustrations), products and services available through the "as is" website. In no case, the Company is liable or criminally liable for any damage that may occur to a visitor of the online store or a third party due to the operation or not and / or the use of the website and / or inability to provide services or / and products and / or information available from the store and / or any unauthorized interference by third parties with products and / or services and / or information available through this store.
Until the buyer pays the full price, the company retains ownership of the products. Products that are subject to withholding ownership may not be pledged or transferred as collateral to third parties before the full payment of the price. If the buyer does not fulfill his obligation to pay the price, then the company has the right to invoke the retention of title and withdraw from the contract.
A6. User Responsibility
The visitor / user of the online store must comply with the rules and provisions of Greek, European and International Law and relevant legislation.
The visitor / user of the online store accepts that he will not use the online store of the company and its pages for:
- sending, posting, e-mailing or otherwise transmitting any content that is illegal, harmful, threatening, offensive, defamatory, vulgar, obscene, libelous, violates the confidentiality of information, or expresses racial, ethnic, religious or other discrimination,
- sending / bulk-sending e-mail for advertising purposes without the consent of the Company,
- sending, publishing, e-mailing or transmitting in other ways any content that offends users' morals, social values, etc.,
- posting, publishing, e-mailing or otherwise transmitting any content for which users are not entitled to transmit in accordance with applicable law or contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of work relationships or covered by confidentiality agreements),
- posting, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any kind,
- sending, publishing, e-mailng, or otherwise transmitting any material that contains software viruses or any other code, files, or programs designed to interrupt, damage or corrupt any software or computer hardware,
- intentional or unintentional violation of applicable law or regulations,
- harassment of third parties in any way,
- collect or store personal data about other users.
For KAVIKIS F. PANTREFTAKIS C. Partnership, the protection of its customers' personal data is of paramount importance. Therefore, it takes all appropriate technological and organizational measures to protect the personal data it processes and to ensure that the processing of personal data is always carried out in accordance with the obligations set by the relevant legal framework.
What is the GDPR?
The General Data Protection Regulation (GDPR) 2016/679 is the regulatory framework of the European Union (EU) for the management of personal data. The object of the regulation is to establish the conditions for the processing of personal data, in order to protect the rights and freedoms of natural persons and in particular the right to protection of their personal data.
What categories of personal data do we process and for what reasons?
During your visit to the online store www.prodepot.gr you may be asked to provide your personal information (name, surname, email address, shipping address, etc.) This information is necessary to be able to process successfully and smoothly your order or to provide you with services such as information about the status of your order or information about offers. Any personal data that you declare anywhere on our website, is kept solely for reasons related to your transactions with us, the improvement of our services to you and ensuring the operation of each service. They may not be used by any third party, except as provided by law, to the competent authorities only.
By placing an order and / or registering in our online store, you agree to use your personal data to send you your order, information on its progress and relevant updates for offers and promotions of the company. In addition, if you have purchased filters or other appliances / consumables that need to be replaced at regular intervals, you agree to be notified of their replacement. Finally, you agree to use / forward your necessary personal data to Courier companies or Transport Agencies to send you your order.
In any case, the employees of our company who have access to your personal data are specific and the access of unauthorized persons to your personal data is not possible and is prohibited.
For any question, suggestion or statement related to these issues please contact us using the contact form.
At any time, you reserve the right to be informed or to object to the further processing of your data in accordance with the applicable legislation for the protection of personal data.
You have the right to request the deletion of your data at any time and the corresponding personnel of our company has the obligation to delete it immediately.
You have the right to request the correction of incorrect data as well as the completion of incomplete data concerning you. In case you have created an account, you also have the opportunity to modify your personal information by yourself.
The personal data you provide to us such as name, postal address, postal code, prefecture, city, region, country, landline and / or mobile phone, e-mail address, VAT number, Tax Office, profession, we process them only when we have a legal reason to do so.
A8. Transactions and Customers Security
The Company provides the buyer with security in his transactions but also in the transfer of his personal data. To ensure the confidentiality of data transfer, our company uses https encryption protocol.
In case the payment of the order is made by credit / debit card, the transaction is made through the secure environment provided by the National Bank of Greece.
Cookies help the Company to collect information necessary to measure the effectiveness of its website, to improve and upgrade its content, to adapt it to the demand and needs of users as well as to measure the effectiveness of the presentation and promotion of the website on third party websites. None of the cookie files used on the Company's website collect information that personally identifies the visitor / user and is not aware of any document or file on their computer. The user can configure his browser to disable cookies, either in total or on a case-by-case basis. For more information see the company Cookies Policy.
A10. Other Provisions
Purchases through the Company's online store are governed by Greek and European Law, in particular by legislation governing issues related to e-commerce, distance selling and consumer protection.
Any dispute which arises from the contractual relationship between the Company and the Customer, competent for its resolution are the competent Courts of Athens. For the out-of-court settlement of the dispute, the Customer can address the competent bodies for out-of-court settlement of consumer disputes, e.g., to the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness and to the Consumer Ombudsman. According to the Directive 2013/11 / EC, which was incorporated into Greek legislation with JM 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution process throughout the European Union is now provided. If the Customer has an issue with a purchase made from the Online Store and resides in the EU, he can use the website webgate.ec.europa.eu for out-of-court settlement of the dispute. The certified Alternative Dispute Resolution Body (ADR) for this purpose is the European Consumer Center of Greece (ECC GREECE). The protection provided by the provisions of the law on distance contracts, as well as these terms, is emphasized, that it applies to transactions only with natural persons who are traded for reasons that do not fall within their commercial, craft, research, business or any professional activity. If any part of the contract of sale in accordance with these terms proves void or unenforceable by a court decision, the remaining contract will remain in force. The Company may enter into an agreement for the assignment of its obligations to an appropriate third party. On the other hand, the Customer is not entitled to assign or transfer his rights or obligations. All notifications must be made in written by hand, e-mail or by first-class mail.
B. TERMS OF TRANSACTION
The Company makes every effort to provide high quality services to the visitors / users of the online store. However, cases of errors in prices, availability data and secondary characteristics of the products cannot be ruled out. Also, it cannot be guaranteed that there will be no downtime of the website or "human" errors when updating - indicating the price and availability of a product. For the safety and effectiveness of the purchases, if the visitor / buyer finds that a product is offered at an unusually low or high price compared to the competition, before placing his order, please contact the Company by phone or email or via the automated website contact form.
When ordering products, the user should be aware of the characteristics of the products he has ordered and their suitability for the use for which they are intended. That is why he must choose each product carefully and make sure that it is what he really wants. The Company does not bear any responsibility in case of incompatible use of them.
After placing the order, the buyer will receive at the email address stated during the purchase, a confirmation email for the successful submission of his order along with its content and reference number.
During the processing / preparation of the order by the online shopping department, if there is a pending issue, then a corresponding e-mail will be sent to the buyer. Alternatively, the communication will take place on the phones registered by the buyer during the process of the order on the website of the online store.
Finally, the buyer will receive an informative e-mail when his order has been delivered to the courier company or the transport agency. There is no way to deactivate these updates, the sending of which is a precondition for the proper progress of the order. The buyer should keep these emails throughout the transaction until completion.
B 2. Prices
The prices displayed on the website include the legal VAT as defined by Greek law. They do not include shipping cost. Shipping cost will be added to the amount of products and will appear in the shopping cart. The user / buyer has the ability to check the shipping costs of all possible shipping methods that apply to his order and to choose the method he wants before confirming and completing the purchase.
The Company reserves the right to change prices without prior notice to the customer.
B3. Payment methods
Payment of an order is made in one of the following ways:
- Payment upon collection of the order from the Company's physical store either in cash or by credit / debit card.
- Cash on delivery of the order when the product is delivered to the address chosen by the buyer. This method of payment concerns only shipments delivered with a courier company and its cost amounts to € 1.60.
- Credit / debit card VISA or MASTERCARD, Maestro, Diners, American Express. The buyer guarantees that the details of his credit card are complete and accurate. Any charges that the buyer will be charged in addition to the price agreed with the store, are made by the banking institution that issued the card.
- Via Paypal
- Bank transfer in a bank account of the Company. In this case, the order is sent, when the amount of the deposit appears in the bank account of the Company. The customer must write down the order number as a reason during the payment. The buyer bears the full cost of the banking transaction.
The bank accounts of the Company, are:
National Bank of Greece
|IBAN:||GR93 0110 1050 0000 105 0089 5320|
|Beneficiary:||KASVIKIS F. PANTREFTAKIS C. PARTNERSHIP|
|IBAN:||GR76 0171 7250 0067 2514 8238 576|
|Beneficiary:||KASVIKIS F. PANTREFTAKIS C. PARTNERSHIP|
|IBAN:||GR79 0140 1510 1510 0200 2020 528|
|Beneficiary:||KASVIKIS F. PANTREFTAKIS C. PARTNERSHIP|
|IBAN:||GR46 0260 3270 0004 8020 0953 161|
|Beneficiary:||KASVIKIS F. PANTREFTAKIS C. PARTNERSHIP|
B4. Shipping methods
The Company undertakes the delivery of the order at the address chosen by the buyer. After the customer places the products he wants in the shopping cart, all possible ways of delivery and their respective costs are displayed and the user can choose the one he prefers. The possible shipping methods are the following:
A) Courier company
B) Transport agency
In this case, we undertake the transfer of the order to the transport agency of the buyer's choice or we undertake to find an agency that serves the buyer's area. The customer, by choosing as delivery option the offices of the transport agency, acknowledges that the Company is not responsible for the non-delivery and / or damage of the products during the final receipt, which is related to the transport by the transport agency and no claim maintains against the Company for the above reason.
C) Collection from the store
The Customer can receive his order from the physical store of the Company during its opening hours. In case the buyer chooses collection from the physical store of the Company, then he will be informed electronically or by phone or by sms about when the order is ready for collection at the store (confirmation of receipt). The customer is obliged to receive his order from the Company's store within 5 working days from the receipt of the relevant notice. To collect the order, the customer must present the order confirmation number and / or the receipt notice as well as an official identity document (such as an ID card, passport or driver's license). If the customer cannot pick up the order himself but wishes to authorize a third party, then he must send an email to the Company stating the details of the person who will collect the order and who must also bring an official identity document. In the case of purchase with an invoice, the person who will collect the order must also know the details of the company in which the invoicing will take place.
B5. Shipping charges
The shipping cost of the order is calculated and listed after the user places the desired products in the shopping cart. In case the user wishes the shipment to be made with a transport agency and not a courier company, then the cost is not indicated and the Company undertakes to contact the agency, to be informed about the shipping cost and then inform the buyer.
B6. Product Returns - Withdrawals
The Company enables the buyer to return a product within 14 calendar days starting from the day of delivery of the product. The return of the product by the buyer is done with either the purchase receipt or the sales invoice accompanied by a return slip / delivery note. The product must be returned in its original condition, unused, to the address of the Company's physical store. The customer is charged with the return costs. After the product is inspected, the price of the product is returned to the customer in the same way as it was paid, unless otherwise agreed with the customer. Any bank or other expenses depending on the payment method chosen by the customer, are borne by the latter. The Company is entitled to withhold part of the price of the product to offset any reduction in its value resulting from its bad condition in case of withdrawal of the buyer.
Returns are not accepted:
- In cases where the products have been used.
- In cases where the packaging of the delivered products is unsealed / damaged or any of the contents of the packaging is absent.
- In cases where the purchased products have been manufactured or purchased by a supplier according to the specifications set by the customer or according to his personal requirements and by their nature are impossible to sell again.
- In cases where the delivered products are not suitable for return as soon as they are unsealed for health or hygiene reasons.
- In cases of service provision, after the full provision of the service.
B7. Defective products
The customer is also entitled, within the legal timeframe, to exercise his statutory rights due to a product defect.
In case of defect, the customer can contact the Company by phone or email and receive all the necessary help, directions and information.
If a product is declared defective by the customer, the Company expressly reserves the right to check the product as defective by competent technicians.
If a product is returned as defective and receives a specific repair order number, the customer will receive all the necessary information regarding the progress of the repair, based on the repair order number.
The assignment or transfer of rights regarding the defectiveness of the products is excluded.
The Company guarantees that the products sold are new and unused and delivered at the designated address.
All products are covered by a guarantee of good operation which is defined by the respective manufacturer or the corresponding Greek importer for foreign brands. Minimum warranty period of Good Operation is set at two (2) years.
The exact warranty time of each machine as well as what the warranty covers, is displayed in the corresponding field in the information of each product.
If a defect occurs in the product due to an error of the Company, then it must undertake the replacement of the defective product free of charge within a reasonable period of time or to compensate the buyer.
It is the buyer's obligation to follow the appropriate operating procedures and to keep the proof of purchase of the product (invoice or receipt of retail sale).